Refund policy
Return & Refund Policy
At Studio Lumette, we want you to love every piece you bring into your home. If something isn't quite right, we're here to help.
Physical Home Décor Returns
We accept return requests for eligible physical home décor items within 14 days of delivery.
To qualify for a return, items must be unused, in their original condition, and returned with all original packaging.
To request a return, email hello@studiolumette.com with your order number and reason for return.
Please do not send items back without contacting us first. Returns must be approved before shipment, and return instructions will be provided by our team.
Return Shipping
For returns due to a change of mind, customers are responsible for return shipping costs. Original shipping charges are nonrefundable.
We do not charge a restocking fee for approved eligible returns.
Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery. If an item arrives damaged, defective, or incorrect, contact us as soon as possible at hello@studiolumette.com.
Include your order number, a description of the issue, and clear photographs of the item and packaging.
We will review the issue and work with you to arrange an appropriate resolution, such as a replacement or refund.
Nonreturnable Items
The following items are not eligible for change-of-mind returns:
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Final-sale or clearance items
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Personalized or custom-made physical products
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Items that have been used, altered, or damaged after delivery
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Digital products, as described below
Personalized Digital Stationery
Because our personalized digital stationery is created specifically for each customer, orders are generally nonrefundable once customization work has begun.
If you need to cancel an order before customization begins, please contact us promptly.
If we make an error in your personalized design, we will work with you to correct it.
Refunds
Once an approved return has been received and inspected, we will notify you of the refund decision.
Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.
Contact Us
For any return or refund questions, please email:
Studio Lumette
Nothing in this policy limits any rights you may have under applicable consumer protection laws.